Terms and Conditions
TERMS & CONDITIONS
Last Updated: 16 October 2025
Effective From: 16 October 2025
Welcome to The Western Outpost (“Website”, “We”, “Us”, “Our”).
By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions (“Terms”).
Please read them carefully before using our services.
1. GENERAL INFORMATION
This website is operated by The Western Outpost, an Indian entity engaged in the retail of women’s western wear, lingerie, and innerwear.
These Terms govern your access to and use of our website, products, and related services.
2. ELIGIBILITY
You must be 18 years or older to use this website. By using our site, you represent that you are legally capable of entering into a binding contract under Indian law.
3. ACCOUNT REGISTRATION
- You may need to register for an account to place orders.
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to provide accurate and complete information during registration.
4. PRODUCT INFORMATION
- We make every effort to display product colors, features, and descriptions accurately.
- However, slight variations may occur due to screen settings or photography.
- Prices are subject to change without prior notice.
5. ORDERS AND PAYMENTS
- All orders placed through our website are subject to acceptance and availability.
- We reserve the right to cancel or refuse any order for reasons including stock unavailability, pricing errors, or suspected fraud.
- Payments can be made via UPI, Credit/Debit Card, Net Banking, or Cash on Delivery (if available).
- All transactions are processed securely through verified payment gateways.
6. SHIPPING AND DELIVERY
- We aim to dispatch orders within 2–5 business days.
- Delivery times may vary based on location and logistics partners.
- You will receive tracking details via email/SMS once your order is shipped.
7. RETURNS, EXCHANGES & REFUNDS
- We offer easy returns/exchanges within 7 days of delivery for eligible products.
- Products must be unused, unwashed, and in original packaging with tags intact.
- Innerwear and lingerie items are non-returnable due to hygiene reasons.
- Refunds will be processed to the original payment method within 7–10 business days after product inspection.
8. INTELLECTUAL PROPERTY
All content on this website—including text, logos, images, and designs—is the property of The Western Outpost and protected under Indian Copyright and Trademark laws.
You may not reproduce, distribute, or use our content without prior written permission.
9. PROHIBITED ACTIVITIES
You agree not to:
- Misuse the website for fraudulent or illegal purposes.
- Interfere with the website’s security features or functionality.
- Use automated systems (like bots or scrapers) to extract data.
10. PRIVACY POLICY
Your privacy is important to us. Personal data collected on this site is governed by our Privacy Policy, in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
11. LIMITATION OF LIABILITY
To the maximum extent permitted by law, The Western Outpost shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our website or services.
12. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of India, and subject to the exclusive jurisdiction of the courts of [Your City, e.g., New Delhi].
13. MODIFICATIONS
We reserve the right to modify these Terms at any time. Changes will be posted on this page with the updated “Last Updated” date. Continued use of the site constitutes acceptance of the revised Terms.
14. CONTACT INFORMATION
For any questions or concerns regarding these Terms, please contact us at:
Email: support@thewesternoutpost.in
Phone: +917807366792
Return and Refund Policy
RETURN & REFUND POLICY
Last Updated: 16 October 2025
Effective From: 16 October 2025
Thank you for shopping with The Western Outpost.
We value your trust and are committed to ensuring a smooth shopping experience.
This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through our website.
1. ELIGIBILITY FOR RETURNS
- You can request a return or exchange within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original condition with tags, labels, and packaging intact.
- Returns will not be accepted if the product shows signs of wear, damage, or alteration.
- Certain categories such as lingerie, innerwear, and accessories are non-returnable due to hygiene reasons.
2. NON-RETURNABLE ITEMS
Please note that the following items cannot be returned or exchanged:
- Lingerie and innerwear
- Sale or discounted items (unless received in a damaged or defective condition)
- Accessories (if applicable)
- Gift cards or vouchers
3. RETURN PROCESS
- To initiate a return, contact our support team at **support@thewesternoutpost.in** or call **+91-XXXXXXXXXX** within 7 days of delivery.
- Provide your order number, reason for return, and supporting photos (if applicable).
- Once your return request is approved, we will arrange a reverse pickup through our logistics partner.
- Please ensure the item is properly packed to avoid damage during transit.
4. EXCHANGE POLICY
- Exchanges are allowed for size or color (if available in stock).
- If the requested replacement is unavailable, a refund or store credit will be issued instead.
- Exchanges are subject to product inspection and approval once we receive the returned item.
5. REFUND PROCESS
- After we receive and inspect your returned item, we will notify you of the refund status.
- If approved, refunds will be initiated to your original payment method within **7–10 business days**.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit, as preferred by the customer.
- Delivery and COD charges are non-refundable unless the item was defective or damaged upon arrival.
6. DAMAGED OR DEFECTIVE PRODUCTS
- In the rare case that you receive a damaged or defective item, please notify us within **48 hours** of delivery with photos of the product and packaging.
- We will offer a free replacement or full refund, depending on your preference and stock availability.
7. CANCELLATION POLICY
- Orders can be canceled only before they are shipped.
- Once the order is dispatched, it will fall under the return process outlined above.
- Refunds for canceled prepaid orders will be processed within **5–7 business days**.
8. SHIPPING COSTS
- Return shipping is free for defective or wrong items.
- For other returns (such as size issues or change of mind), a nominal pickup fee may apply and will be deducted from the refund amount.
9. CONTACT INFORMATION
For any questions or support regarding returns or refunds, please contact us at:
Email: support@thewesternoutpost.in
Phone: +917807366792
Customer Support Hours: Monday – Saturday, 10:00 AM to 6:00 PM
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